Shipping & Returns
Decorate Our Home Planet (“DOHP” or “Company”) offers the following policies to users of a DOHP (dohp.com) website (“Website)”. The following policy is designed to inform you, as a user of a Website, about DOHP’s shipping, returns, and refunds policy.
1. RETURNS & REFUNDS
1.1. What can be returned? Shirts and other merchandise available for sale on dohp.com
1.2. When do items need to be returned? The customer has 14 days from purchase to return unwanted items, which must be unworn with tags.
1.3. Where should I mail returns? 5089 Sloan Way, Union City, CA 94587
1.4. How do customers return items? Customer can return items in the same container that was for shipping or can purchase their own package at customer’s expense.
1.5. Who is responsible for return shipping? D.O.H.P. will credit the account of the customer for the cost of shipping based on general pricing for weight according to United States Postal Service.
1.6. How are you credited for returns? Returns are credited to the same credit card used by the customer for the original transaction.
2.1. What do you ship? Clothing and apparel, skateboards, stickers, and tattoos.
2.2. When do you ship? Items purchased will be packaged and mailed out within 2 business days of the date of purchase.
2.3. Where do you ship to? D.O.H.P. will ship to any residence, in any country, that has a mailing address.
2.4. How do you ship? Items are shipped via the United States Postal Service.
2.5. What are your shipping rates? Shipping rates are in accordance to weight and current pricing levels set by USPS. Shipping rates will be as posted on the D.O.H.P. website during the checkout process.
2.6. How can I track a shipped order? Items purchased can be tracked on the USPS website based on a tracking number emailed by D.O.H.P. to the customer.
2.7. Can I pick up in-store? Currently, customers cannot pick-up an order in-store, unless you are a Parkmont Elementary student, in which case you can pick up from the Computer Lab.